Frequently Asked Questions (FAQs)
Shopping Information
Q1: Where is Guangzhou Yanghai Environmental Technology Co., Ltd. located?
A1: Our company is located at Room 203, No. 189, Rensan Road, Renhe Town, Baiyun District, Guangzhou (Airport Baiyun), China.
Q2: What types of products do you offer?
A2: We specialize in high-quality jewelry products, designed with craftsmanship and style to meet diverse customer preferences.
Q3: Do you ship internationally?
A3: Yes, we provide worldwide shipping. Delivery times may vary depending on your location and the selected shipping method.
Q4: How can I track my order?
A4: Once your order has been shipped, you will receive an email with tracking details so you can monitor your package’s delivery status.
Payment Information
Q5: What payment methods do you accept?
A5: We accept major credit cards, debit cards, and other secure online payment methods depending on your region.
Q6: Is my payment information secure?
A6: Yes, all payments are processed through secure, encrypted systems to ensure your personal and financial data remain protected.
Order Returns
Q7: Can I return or exchange my jewelry?
A7: Yes, if your item arrives damaged or incorrect, please contact our customer service within 7 days of receipt for assistance with returns or exchanges.
Q8: How do I start a return?
A8: Please reach out to our customer support team with your order number and a description of the issue. We will guide you through the return process.
Q9: Are customized or personalized items returnable?
A9: Customized jewelry cannot be returned or exchanged unless it is defective or damaged upon arrival.
