Refund and Returns Policy
Guangzhou Yanghai Environmental Technology Co., Ltd. values every customer and aims to provide high-quality jewelry and a satisfying shopping experience. If you are not fully satisfied with your purchase, please review our return and refund terms below.
1. Return Eligibility
You may request a return or exchange if:
- The item you received is damaged, defective, or incorrect.
- You contact us within 7 days of receiving your order.
- The item is unused, unworn, and in its original packaging.
Items that are not in their original condition, or are damaged due to customer handling, may not be eligible for a refund.
2. Non-Returnable Items
Please note that the following items cannot be returned or exchanged:
- Customized or personalized jewelry
- Discounted or clearance items
- Items returned after the 7-day return period
3. Return Process
To start a return, please contact our customer service team with the following details:
- Your order number
- A description or photo of the issue
- Whether you would like a refund or replacement
Once your return request is approved, we will provide the return address and instructions for sending back your item.
4. Refunds
After receiving and inspecting your returned item, we will notify you of the refund approval.
If approved, your refund will be processed within 7–10 business days, and the amount will be credited back to your original payment method.
Please note:
- Shipping fees are non-refundable.
- Return shipping costs are generally the responsibility of the customer unless the return is due to our error.
5. Exchanges
We only replace items that are defective, damaged, or incorrectly shipped. If you need to exchange an item, please contact us promptly with your order details.
6. Contact Us
For all return or refund inquiries, please reach out to:
Guangzhou Yanghai Environmental Technology Co., Ltd.
Room 203, No. 189, Rensan Road, Renhe Town, Baiyun District, Guangzhou (Airport Baiyun), China
