Shipping Policy

At Guangzhou Yanghai Environmental Technology Co., Ltd., we strive to deliver your jewelry safely and efficiently to your doorstep. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Order Processing Time

  • All orders are processed within 2–5 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • You will receive an email confirmation once your order has been shipped.

2. Shipping Methods & Delivery Time

We offer standard international shipping and express delivery options depending on your location.

  • Standard Shipping: Usually takes 10–20 business days.
  • Express Shipping: Usually takes 5–10 business days.

Delivery times may vary depending on destination country, customs clearance, and local courier efficiency.

3. Shipping Costs

Shipping fees are calculated based on your location and the weight or size of your order.

  • Exact costs will be displayed at checkout before you complete your purchase.
  • Promotional offers or free shipping may apply during special events.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email.
You can use this number to monitor your shipment’s progress on the courier’s website.

5. Customs and Import Taxes

International orders may be subject to customs duties or import taxes charged by your country’s customs office.
These charges are not included in the product or shipping price and are the customer’s responsibility.

6. Lost or Damaged Packages

We take great care in packaging and shipping your jewelry.
If your order is delayed, lost, or arrives damaged, please contact us immediately with your order number and photos of the issue.
We will work with the shipping carrier to resolve the problem as quickly as possible.

7. Contact Us

If you have any questions or concerns about your shipment, please contact our support team:

Guangzhou Yanghai Environmental Technology Co., Ltd.
Room 203, No. 189, Rensan Road, Renhe Town, Baiyun District, Guangzhou (Airport Baiyun), China